• 1. Customer Account Login: Choice to log into your account if it exists, create an account or continue as a guest
• 2. Selection by the Customer: Select your product from the online product catalog
• 3. Checking the Cart by the Customer: Check the contents of your cart and the accuracy of the products (product, quantity, total price of the order)
• 4. Confirmation of the contents of the order by the Customer : Validate the contents of the order
• 5. Communicate and verify the delivery address and billing address (same or different)
• 6. Confirmation of the order by the Customer : Choose and validate the Chronopost delivery method (home or relay point) and the payment method. By placing an order, the Customer directly and immediately confirms their acceptance of these General Terms and Conditions. Once this step has been completed, the Customer can no longer modify/cancel their order.
• 7. Confirmation of order acceptance : the Customer receives an e-mail summarizing the contents of his order with

We accept payments by credit card (Visa, MasterCard, Amex), PayPal, PayPal x4, Apple Pay and Google Pay. All transactions are secured with SSL technology.

• Delivery costs: free.
  We offer home delivery as well as delivery to a relay point in the only territory served by Maison Thishan Les Parfums: Metropolitan France.
  For orders outside of these territories, please contact our Customer Relations Department to discuss shipping options. Additional charges may apply.

• Return costs: free.
  When a return request is made by the Customer, MTLP will send the Customer the return confirmation and the CHRONOPOST return slip. In accordance with Article 11 of the General Conditions of Sale, if the product received is defective or does not meet the original conditions announced by MTLP, no order refund will be made. Returned products must be returned in their original conditions: unopened, unused and in their original packaging.

Orders are processed within 2 business days – except for unforeseeable force majeure or high traffic – from MTLP partner warehouses, you should receive your order within 1 to 5 business days. In order to track your package, you will receive a tracking number from our partner Chronopost.

• National: Metropolitan France:
  From the date the package is handed over to the carrier:
  Express home delivery: the next day before 6 p.m.
  Relay Point Delivery: 2 to 3 days.

• In case of stock shortage, the delivery of your order could be significantly delayed. You will be informed by email with an estimated delivery time and an expected date for restocking.

When a Customer's order is confirmed, our carrier partner Chronopost provides a tracking number. This will be sent to the email address and/or mobile number provided when ordering. The Customer can use this number to track their package on the carrier's website, chronopost.com. In addition, through the tracking link provided by Chronopost, the Customer will be able to follow updates on the progress of their order, from processing to shipping.

After validation of the order, we cannot modify the content of your order.

• Any order not shipped from our warehouse may be cancelled and refunded.
• Unfortunately, any order that has been shipped cannot be cancelled. For any additional information, you can write to our Customer Relations Department: relationclientele@maisonthishan.com

• We currently only deliver to Metropolitan France, exclusively via our online store: maisonthishan.com
• For any orders outside of this territory, please contact our Customer Relations Department to discuss shipping options. Additional shipping charges may apply.

• If you are not available to receive your package, the carrier will leave a delivery notice with instructions to reschedule delivery or collect your package from a relay point.
• For all home deliveries, a signature is required to acknowledge receipt of the order.

Yes, we offer free express delivery for Metropolitan France: next day delivery before 6 p.m.
This option is available when you confirm your order.

• Withdrawal period: 14 days . To send us by email your decision to return by using the withdrawal form available on our Delivery & Returns page - Section 5. Return Policy.
• We accept returns within 14 days from the date of confirmation of withdrawal of your order , provided that the products are unopened, unused and in their original packaging. Any condition that goes against what is indicated above will lead to a non-refund of the order.
• Return costs : are not the responsibility of the Customer.
• If the product received is defective or does not meet the original conditions announced by MTLP, no order refund will be made. Returned products must be returned in their original conditions: unopened, unused and in their original packaging.
• Our shipping packaging is designed for returning products thanks to its two adhesive strips. We ask you to correctly maneuver the gluing of the two adhesive strips to close the box properly. Please secure the shipment.
• Please review the returns procedure available on our Deliveries & Returns page - section 5. Return Policy.

• To return a product, please contact our Customer Service Department to obtain a return authorization and detailed instructions. We will provide you by email with a return label to affix to your package.
  Our shipping packaging is designed for returning products thanks to its two adhesive strips. We ask you to use the second adhesive strip to close the box properly and secure the shipment.
• 1. Remove the two protective adhesive strips.
• 2. Fold down the shutter
• 3. Close the package using the tab.
• 4. We ask you to secure the return well to avoid any theft.
• Please review the returns procedure available on our Deliveries & Returns page - section 5. Return Policy.

• Return costs are not the responsibility of the Customer.
• When a return request is made by the Customer, we send the return confirmation as well as the return slip via Chronopost.
• If the product received is defective or does not meet the original conditions announced by MTLP, no order refund will be made. Returned products must be returned in their original conditions: unopened, unused and in their original packaging.

Once your return is received and inspected, we will process your refund within 3-5 business days. The refund will be issued to the same payment method used for purchase.

Currently we do not offer direct exchanges.

If you receive a damaged or defective product, please contact our Customer Service Department as soon as possible with photos of the product and packaging. We will send you a replacement product or refund you, whichever you prefer.
We will ask you to return the defective product to us.

• We do not have a physical point of sale yet, we kindly ask you to return the product directly to our warehouse. For any return requests, please contact Customer Relations.
• Please find the returns procedure available on our Delivery & Returns page - Section 5.

• Thishan Advanced Scentcare technology:
  THISHAN Perfumes are Natural Eau de Parfums, enriched with SPF care, without alcohol and without endocrine disruptors.
• Alcohol-free and long-lasting thanks to an essential oil base and the House's secret know-how.
• Its formula is 100% Organic, 100% Vegan and 100% Natural Origin, guaranteeing a luxurious olfactory experience while respecting your well-being and the environment.
• They are also unisex: suitable for both women and men.

• Yes, our Perfumes are alcohol-free and long-lasting. This is thanks in particular to an essential oil base and a secret of the House's know-how.
• A product that is gentle on the skin, while offering stability and long shelf life.

• With the minimal aspect that Thishan appreciates, THISHAN Perfumes have minimal but complex compositions with 5 olfactory notes.
• Our À TOI fragrance is distinguished by its top notes of Pink Pepper and Fig Leaves, its heart notes of Rosat Geranium, and its base notes of Vetiver and Cedarwood essential oil.

Yes, absolutely. À TOI was designed to suit sensitive and very sensitive skin. It is formulated without alcohol, without endocrine disruptors and enriched with SPF protective care. Its essential oil base also brings softness to the application of the Perfume. Precious, respectful and protective.

• Choosing a 100% Organic, 100% Vegan and 100% Natural Origin perfume like À TOI means that you are opting for a high-quality fragrance that respects your health and the environment. This reflects a commitment to sustainable and ethical practices in the field of perfumery.
• À TOI is also not tested on animals.

To ensure the longevity of your À TOI fragrance, keep it away from direct sunlight and extreme temperature variations. Store it in a cool, dry place to preserve its delicate notes.

• If you like fragrances with woody and chypre accords, such as vetiver and cedarwood, as well as spicy and floral touches like pink pepper and geranium, À TOI might be the perfect choice for you.
• If you prefer natural elegance with an appreciation for things discreet but striking, this fragrance is aligned with these qualities.
• It is also ideal for free spirits who like to stand out in a subtle and non-extravagant way.

Yes, when purchasing an À TOI Perfume, we offer a 1ml sample when purchasing our À TOI Perfume so that you can discover its unique notes before committing to opening the product.

This pre-opening test will allow you to appreciate the evolution of the Perfume on your skin. At your convenience, you can open the product. Otherwise, you can offer it to a loved one or return your order to us in accordance with its original conditions. For any request for withdrawal, please consult the procedure available on our Return Policy page - section 5. Deliveries & Returns page.

You can find a full list of ingredients in our À TOI fragrance on its product page, along with information about their origin and benefits. We are transparent about our composition to ensure your peace of mind and satisfaction.

• To create an account, click on the "My Account" icon at the top of the home page and select "Create Account". Follow the instructions by providing the required information, such as your name, email address.
• You will receive an email to set your password.

By creating an account you can track your orders, manage your shipping addresses, save your favorite products and access exclusive member-only offers when available.

If you have forgotten your password, click "Forgot Password" on the login page. Enter your email address and you will receive a link to reset your password.

Log in to your account and go to the "My Profile" section to update your personal information, such as your name, account name, email address, shipping address, billing address, and phone number.

At this time, it is only possible to save one shipping address and one billing address. Go to "My Address" in your profile via the "My Account" page.

If you wish to delete your account, please contact our Customer Relations Department. Please note that deleting your account is permanent and all your information will be deleted from our database.

We use advanced encryption technologies and strict security protocols to protect your personal information. All data transmitted through our site is secured via SSL (Secure Socket Layer) to ensure confidentiality.

Your personal information is used only to process your orders, improve your customer experience, and inform you about our products and special offers, in accordance with our privacy policy. We do not sell or share your information with unauthorized third parties.

We partner with our trusted payment provider Stripe who uses industry-leading security protocols to ensure your payment information is protected. We do not store your credit card information on our site.

If you would like us to delete your personal information from our database, please contact our Customer Service via the contact page. We will handle your request in accordance with current data protection regulations.

We have implemented rigorous security measures, including firewalls, intrusion detection systems and regular security audits to protect your data from unauthorized access.

If you suspect a breach of your data security, please contact our Customer Service Department immediately. We will take all necessary steps to investigate your report and resolve any potential issues.

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Yes, we use third-party cookies for services like web analytics and advertising. These cookies are placed by trusted third-party partners and help improve your experience on our site.

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